Shipping policy

1. Order Processing
All orders will be processed within 1–3 business days after payment confirmation.
Orders placed on weekends, public holidays or major sales events will be shipped on the next business day. Large quantity orders require extra inspection and may take slightly longer to process.
2. Free Shipping
We provide free standard shipping for all orders. Expedited delivery service is optional at checkout for customers with urgent needs.
3. Delivery Time
Domestic delivery takes 3–7 business days after dispatch.
International delivery time differs by region: mainstream European and American countries take 10–18 business days, while remote islands and mountainous areas take 18–28 business days.
4. Tracking Information
A tracking number will be sent to your registered email once your order is dispatched. Tracking details generally update within 24–48 hours after carrier pickup.
5. Customs & Import Fees
Any customs duties, import tax and clearance charges incurred during international shipping shall be borne solely by the buyer. We can supply packing list and commercial invoice for customs clearance upon request.
6. Special Packaging Instructions
All goods are packed with moisture-proof materials to prevent damage during transportation. Oversized items may generate volumetric weight surcharges, relevant reminders will be shown before checkout.
Shipment to restricted and sanctioned regions is unavailable, and these regions will be blocked automatically at checkout.
7. Lost or Damaged Packages
If your parcel is lost or goods arrive damaged, please contact customer service within 14 days after the estimated delivery date. Complete unboxing videos and clear photos of the package and damaged items are required for verification. We will arrange reshipment or compensation after review. Claims without valid supporting evidence will not be accepted.
8. Undeliverable Shipments
Please fill in an accurate delivery address and valid contact information. If delivery fails twice due to wrong address, unavailable recipient or missed collection, all return logistics fees shall be covered by the buyer when applying for refunds.